Terms of Service

These Terms of Service (“Terms”) govern your access to and use of adamhafez.com and your purchase of the services (“Services”) made available by UpgradIQ, Inc. (a Delaware corporation, “we,” “us,” and “our”), which owns and operates the Adam Hafez project at adamhafez.com.

1. Acceptance

By accessing the Services or completing a purchase, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be at least eighteen years old and have the legal capacity to enter into contracts in your jurisdiction to use the Services or make a purchase.

3. Our products and services

3a. Courses and learning content

We offer free growth tools alongside online courses, workshops, and digital products. The growth tools run in your own browser, are free, and require no account. Courses and the lessons inside them are accessed through a membership, billed monthly or annually, which covers every course on the site for as long as the membership runs. Workshops and digital products are sold as a one-time purchase at their listed price and grant lifetime access under the email address used at checkout.

Courses purchased outright before membership was introduced keep the lifetime access they were sold with, at no further cost. That access covers the courses actually purchased and does not extend to the rest of the membership.

3b. Pricing

Current pricing for every item is listed on the site at the time of purchase. Time-boxed offers (early-bird, last-chance), if any, are applied automatically at checkout and expire at the displayed deadline.

4. Payments

4a. Card payments

Card payments are processed by Stripe via Stripe’s payment APIs (PaymentIntents). By completing a purchase you agree to Stripe’s terms of service. We do not store your card number or payment instrument details: Stripe holds and processes all card data and is subject to PCI-DSS compliance. We retain a Stripe customer ID, payment confirmation, and order metadata (item type, amount, date) for accounting and service delivery.

4b. Bank transfer (Egypt)

Buyers in Egypt may instead pay by bank transfer in Egyptian pounds. The amount in pounds is calculated when you reserve the purchase and is held for you for a limited time; the exchange rate applied is the one shown at that moment and does not change afterwards, whichever way the market moves. Transfers are confirmed by a person against our bank records before access is granted, so there is a delay between your transfer and your access. Payments made by bank transfer are final: see section 5b.

4c. Paying for a course in parts

Courses bought by bank transfer in Egypt above a minimum price may be paid in 3 equal parts, 30 days apart. The first part is payable at purchase, and access opens once we confirm it. This is an instalment sale, not credit: there is no interest, no service charge, and no fee of any kind for paying late. The total you pay in parts is the same as the total you would pay at once.

Each part is due on its own date, and you have 48 hours after that date to send it. Uploading your transfer receipt stops that clock immediately, even before we have checked it, so a delay on our side while we confirm a payment can never count against you.

If a part is neither paid nor evidenced by a receipt within those 48 hours, your account is placed on hold. While a hold is in place:

• you cannot download files or make new purchases;
• certificates issued to you cannot be confirmed to third parties through our verification page. A hold does not revoke a certificate you have earned, and the page says so;
• the course you are paying for stays open to you. We hold the account, not the learning.

A hold is lifted as soon as we confirm the outstanding payment. It is not a cancellation and it does not end the plan: the remaining parts stay due, and the amounts already paid remain paid. We may also lift a hold at our discretion. Instalments are paid by bank transfer, so, like any other transfer, they are final and are not refundable.

5. Refunds and cancellations

5a. Growth tools

The growth tools are free and run in your own browser. There is nothing to buy, subscribe to, or cancel.

5b. Membership

A membership renews automatically at the end of each period until you cancel it. You may cancel at any time, from your dashboard or by contacting us, and cancelling takes effect at the end of the period you have already paid for: access continues until that date and nothing is charged after it.

A period that has already started is not refunded in part, because the membership grants access to the whole library for that period from the moment it begins. Memberships activated by bank transfer do not renew automatically and are not refundable, as a transfer cannot be reversed by us; access simply ends on the date it was paid to.

Courses purchased outright before membership was introduced are not affected by a cancellation. Your progress, your notes and any certificate you have already earned remain on your account whether the membership is running or not.

5b(i). Team memberships

A team membership covers a fixed number of people, the person paying included. The account holder adds and removes the people occupying those places and is responsible for the conduct of everyone they add. Each person signs in with their own email address and keeps their own progress. Removing somebody, or the team membership ending, ends that person’s access on the same terms as above.

5c. Workshops and digital products

Digital products and standalone videos are delivered in full and immediately on purchase. These sales are final — no refunds are offered once access has been granted. You are encouraged to preview any available free lessons or samples before purchasing.

5d. Access and disputes

Access is tied to the email address used at checkout. In the event of a confirmed chargeback or dispute, access will be revoked automatically. Manually granted (complimentary) enrollments are not subject to automatic revocation.

6. Deliverables and scope

Work is delivered per the written scope agreed at the time of purchase. Any work outside that scope will be quoted separately before it begins. We will notify you promptly if a scope change is required. Delivery timelines are estimates; delays caused by client-side factors (late feedback, missing assets or credentials) do not constitute a breach by us.

7. Intellectual property

7a. Course and product content

Purchasing a course, program, workshop, or digital product grants you a personal, non-transferable license to access and use that content for your own learning. You may not redistribute, resell, share, or publicly post the content. Access is tied to the email address used at checkout.

7b. Our tooling and products

We retain all rights to our internal tooling, frameworks, libraries, and boilerplate code used in delivery, as well as to all products listed in Section 3a. Nothing in these Terms transfers ownership of those assets to the client.

7c. Site content

All content on this website, including text, graphics, and code, is owned by or licensed to us. You may view and share it for non-commercial personal use with attribution. Any other use requires our prior written permission.

8. Acceptable use

You agree not to: (a) submit false or misleading information; (b) attempt to gain unauthorized access to any portion of the Services; (c) introduce malware or attempt to interfere with site functionality; (d) scrape, harvest, or collect data about other users; or (e) use the Services in violation of applicable law.

9. Third-party links

The Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party site.

10. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, UpgradIQ, Inc. disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, UpgradIQ, Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Services. Our total liability for any claim arising from a build engagement shall not exceed the amount you paid for that engagement.

12. Indemnification

You agree to indemnify and hold harmless UpgradIQ, Inc. from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of the Services.

13. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

14. Changes

We may modify these Terms from time to time. Material changes will be communicated by email or a prominent notice on the site. Continued use of the Services after the effective date of the changes constitutes acceptance.

15. Contact

Questions about these Terms may be directed to hello@adamhafez.com.